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General booking terms and conditions for Kämp Oy

CANCELLATIONS OF RESERVATIONS FOR THE PERIOD 16.3 - 31.5.2020

On 16th March 2020, the Finnish government announced that Finland was in exceptional circumstances due to the COVID-19 virus and enacted a nationwide standby law until 13 April 2020. On March 30th, the government decided to continue the restrictive measures until May 13th, 2020. Due to this situation, we will update our cancellation policy as follows:

The following cancellation policy applies to bookings with stays between 31.3 and 13.5:

Reservations made with Flexible rates

Bookings made directly with the hotel, Reservations office or the hotel's own website at flexible rates and cancellation policies: you can cancel the booking free of charge by 4 pm on the day of arrival.

Reservations made with Non-refundable Advance payment rates

Advance payment reservations booked before 6.4.2020

If you do not want to transfer your Advance payment booking made prior to 6.4.2020 to an alternative date but would like to cancel it, we will refund the prepayment to the Kämp Collection Hotels gift card. The gift card is valid for 12 months from the date of issue.

The following conditions apply to closed hotels:

You can transfer your reservation free of charge and book any time until 31.12.2020 subject to hotel availability. If you have a prepaid booking in one of our closed hotels before 31.5 and you do not want to transfer the booking, you can cancel it. In this case, we will refund your prepayment to the Kämp Collection Hotels gift card. The gift card is valid for 12 months from the date of issue.

If you have made your booking through an online travel agent (Booking.com, Expedia or any other online travel agent), you must transfer or cancel your booking through the same online travel agent.

Advance payment reservations booked after 6.4.2020

If you have booked an Advance payment reservation after 6.4.2020 through any booking channel or for any period of stay and would like to cancel it, we will not refund the prepayment you paid. However, for bookings made directly through the hotel's own booking channels (Reservations office, Front desk or website), you have the option of postponing the booking once free of charge. Please note that a changing the date of stay may have an effect on the price of the reservation.

Group and meeting reservations

You can cancel group and meeting bookings free of charge no later than 3 working days before the arrival date. You can also transfer your reservation free of charge and book any time until 31.12.2020 subject to hotel availability. Please note that a change of time may have an effect on the price of the reservation.

If you wish to change a reservation already made, please contact our sales service or directly to the hotel where the reservation was made.

Cancellation Policy for periods of stay after 31.5.2020

For the time being, we are applying the following cancellation terms due to the special situation caused by corona virus. Please note that if you have made the reservation through a 3rd party or a travel agency, please contact them to make changes to your reservation or to apply for a refund. 

We apply the following conditions to Individual reservations, Group Meeting & Events bookings:

Individual Reservations

Individual reservations made directly with the hotel or with the Reservations department or through hotel’s own web pages, Kämp Collection web pages, Nordic Choice or Nordic Hotels & Resorts web pages from countries with travel ban, can be cancelled without any charges. 

Individual reservations made directly with the hotel or with the Reservations department or through hotel’s own web pages, Kämp Collection web pages, Nordic Choice or Nordic Hotels & Resorts web pages from countries with no travel ban, will be charged according to regular cancellation policy. You may find the terms and conditions in your booking confirmation.

Group and Meetings & Events bookings

Group bookings and Meeting & Events bookings can be cancelled according to cancellation policy. 

Here you can find the cancellation policy for Meetings & Events. 

In case where the agreement includes a mutual force majeure-clause listing specific force majeure-events or circumstances – and epidemic and pandemic disease is mentioned as such an event or circumstance – the Corona outbreak may be regarded as a force majeure-event.

In case where the agreement includes a mutual force majeure-clause listing specific force majeure-events or circumstances – and epidemic and pandemic disease is not mentioned as such an event or circumstance – the Corona outbreak will not be regarded as a force majeure-event unless the authorities has announced prohibitions/bans preventing the customer from staying at the hotel or carrying out or attending events at the hotel (please note that recommendations and/or guidelines from the authorities are not considered to be a valid force majeure-event).

*The prohibition announced by the Finnish authorities on March 11, 2020 against holding public gatherings and public events does not per se apply to the daily operations of the hotel (i.e. letting of rooms, breakfast, dinner etc.) but to such events with more than 500 participants which are addressed to the public. For now, private gatherings or corporate events (e.g. conferences not addressed to the public) are not affected by the ban.

In case where the agreement includes a mutual force majeure-clause with a general wording (not including a list of specific events or circumstances), the Corona outbreak will not be regarded as a force majeure-event unless the authorities announces prohibitions preventing the customer from staying at the hotel or carrying out or attending events at the hotel (please note that recommendations and/or guidelines from the authorities are not considered to be a valid force majeure-event).

In cases where the agreement includes a one-sided force majeure (for the benefit of the hotel) or if the agreement with the customer is silent, the customer cannot invoke force majeure.


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The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. The hotel reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so. Same rules apply for bookings via Kämp Collection Hotels website.

1. BOOKING AND CONFIRMATION

When reserving a room your name, address, arrival- and departure time and method of payment are required.

A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.

2. ARRIVAL AND DEPARTURE

The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.

The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a credit card or other method specified. Otherwise the hotel can release the reserved room for sale after 4:00 pm.

In case you arrive to the hotel according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.

3. GUARANTEED RESERVATION

Credit card guarantee is required for all bookings when confirming the reservation. Please provide a credit card to guarantee the booking, including the number of the card, date of expiration and name of the card holder. Customers with an invoicing agreement may guarantee the reservation under company name. Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations.

As an alternative method of guarantee, to guarantee the reservation, Hotel reserves the right to require either a complete or partial advance payment. Amount of prepayment and a schedule for prepayment will be contracted with customer in writing or via terms and conditions related to purchase.
*Hotel reserves the right to verify the credit card to the agreed amount.

4. CANCELLATION AND NO ARRIVAL

Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 18:00 on the day prior to arrival without a fee.

In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge equal to the first night’s stay including taxes and possible additional services per room to your credit card.

5. EARLY DEPARTURE

Early departure before the agreed day must be informed to the hotel latest by 4:00 pm on the day before.

If your reservation is for several nights the hotel is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.

6. PAYMENT

All our hotels accept cash payments in euros and the most commonly used credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so.

In case the reservation has not been paid in advance, it should be settled upon arrival at the hotel by cash or credit card. When reserving a room, the hotel is entitled to approve and charge international credit/debit cards. A reservation fee may be charged to the credit card as a prepayment or as on authorization for the stay. This will be deducted from the final bill. The hotel is entitled to require a deposit for additional services such as minibar, restaurant and SPA services. The amount of deposit may vary among hotels, being the total deposit sum between 50-150€/ per night.

Credit card used for guaranteeing/ paying the stay may also be used for charging any incurred costs (damages, non-reported purchases) noticed post checkout. 

7. GUEST BEHAVIOUR IN THE HOTEL

We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.

8. RESPONSIBILITY ON YOUR VALUABLES

Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for storage of these items.

In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.

The hotel is not responsible for valuables stored in a safety deposit box in your room.

The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.

9. GUEST’S RESPONSIBILITY ON DAMAGE

As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.

The responsibility for caused damage is determined by general principles.

10. RENTING HOTEL ROOMS FOR MINORS

Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.

11. PETS

The hotel is delighted to welcome small pets to our hotel. We permit two pets (under 10 kilograms or 22 pounds each) per room. A pet fee of 35 € per day will be charged. Pets are not allowed to gym and spa, and must be kept on a leash in public areas as well as restaurants. Guests are responsible for all property damages and/or personal injuries resulting from their pet.