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Hotel Kämp Safe Stay

The safety and health of our guests and staff is our priority. A safe environment is a prerequisite for everything we want to offer you: experiences, relaxation, a good night’s sleep, tasty food, efficient meetings and memorable celebrations. Wearing the face mask is a sign of love - love for the people who are visiting us, and love for the other staff members. Because we care, you’ll be seeing us wearing masks at Hotel Kämp from today on. We encourage our guests to wear a face masks as well. Always know that your safety is our priority. Let's keep each other safe. Read more here.

We do our utmost for the safety of you and our employees. We follow the guidelines of the health authorities and the guidelines of the government in everything we do.

Below you will find our safety and hygiene policies. 

Our safety and hygiene policy

  • Our employees have been trained to secure your safety. We will tell you about our important hygiene instructions during your stay.
  • We have increased our cleaning efforts. All contact surfaces such as door handles, payment terminals, reception desks and elevator buttons are being disinfected with antibacterial detergents frequently.
  • We pay attention to hand hygiene and we also encourage our guests to do so. You will find hand sanitizers in the public areas of our hotel, at the service counters and in the toilet facilities.
  • We highly recommend card payment instead of cash.
  • We remind our guests to respect the safety distance and make sure that no groups are formed in the common areas.
  • To further ensure your safety, it is important for us to know who our guests are. For this purpose, we may ask you more questions than usual before your visit and thank you in advance for your understanding if this should cause any inconvenience to you.
  • We want to protect the health of our guests and team members and ask you not to visit our hotels and restaurants if you experience any kind of flu symptoms, even the mildest.

Safe Rooms

  • Your room is your room only. Our staff follows strict instructions to keep it clean and safe.
  • We have increased cleaning and hygiene measures in our rooms. We effectively disinfect room contact surfaces such as door handles, light buttons, levels and remote controls with antibacterial detergents.
  • Upon check-in, we will inform you of any exceptional arrangements as well as peak hours in each outlet so that we can prevent congestion and unnecessary encounters with other guests.
  • We recommend that only members of the same family take the same lift. We encourage the use of the stairs.
  • We avoid visiting your room while you are inside and always wear gloves when visiting your room.

Safe Food

  • The restaurant staff directs guests to tables in order to prevent queuing and unnecessary gatherings.
  • The restaurant has table service. If you prefer to dine in your room or suite, Kämp room service is available 24 hours a day.
  • We take care of safety distances by reducing customer seats in our restaurant facilities in accordance with authority recommendations and by ensuring that no groups are formed in public areas.
  • We clean the tables after each customer and frequently disinfect various contact surfaces such as door handles, payment terminals, children's high chairs etc.
  • We hope that our guests will also wear face masks when moving around our premises.
  • We encourage everyone to use good hand hygiene and using hand disinfectant before arriving into the restaurant - you will find hand disinfectant near the restaurant entrance.
  • Outside of restaurant opening hours, food can be ordered from Kämp Takeaway. Orders can be picked up either at the hotel reception or through home delivery.
  • We closely follow the recommendations and restrictions. These may also affect the opening hours of our restaurants. Please always check our current opening hours from the restaurant website.
  • In addition to department-specific guidelines, Hotel Kämp’s general safety practices are in use.

Safe Meeting 

  • Existing restrictions may affect the arrangement of events and catering. Contact our sales department for more information on current restrictions.
  • We strictly follow the official guidelines on safety rules and respect the safe number of guests so that you can meet and celebrate safely on our premises.
  • In addition to department-specific guidelines, Hotel Kämp’s general safety practices are in use.

Safe Spa

  • Kämp Spa is open daily, bookings for massage and spa treatments are available. The sauna-area, saunas and gym area are open from 29th of April onwards for both hotel guests and the spa visitors.
  • To ensure the safety of spa guests and follow the regulations, the maximum amount of people in the sauna area is 10 persons and the sauna time is restricted to maximum of 30 minutes per person. 
  • The gym is open for hotel guests upon Kämp Spa opening hours. Please reserve your appointment directly from Kämp Spa.
  • We have increased cleaning and hygiene actions in all areas; we disinfect contact surfaces such as door handles, elevator buttons, changing room surfaces, gym equipment, reception desk and payment terminals.
  • We emphasize hand hygiene even more than normal and encourage our guests to do so too. You can find disinfectant both near the spa and gym entrance and in the changing rooms and the gym.
  • We recommend using card payment instead of cash.
  • We remind our guests kindly to maintain social distance from other guests.
  • If the spa area is crowded, please wait in the peacefulness of your room and arrive again in about 30 minutes.
  • In order for us to ensure safe spa moments we will limit the amount of guests in the sauna area
  • Please use a clean towel around you when sauna bathing.
  • To ensure the safety of our guests and employees, we kindly remind you to arrive to Kämp Spa only when feeling healthy.

General Guidelines

  • Wash hands carefully.
  • Keep hand disinfectant with you.
  • Avoid unnecessary physical contact.
  • Avoid touching the eyes, mouth and nose.
  • Cough and sneeze into your sleeve.
  • Keep safe distance of two meters from others.