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Hotel Kämp Safe Stay

The safety and health of our guests and staff is our priority. A safe environment is a prerequisite for everything we want to offer you: experiences, relaxation, a good night’s sleep, tasty food, efficient meetings and memorable celebrations. Let's keep each other safe. 

We follow the guidelines of the health authorities and the guidelines of the government in everything we do.

When you see our employees wearing face masks, you know it is a sign of love and care. We hope to set an example for other companies as well. Below you will find our safety and hygiene policies. 

In addition, we will require an EU Corona Certificate or a proof of 72h old negative Corona test from all Kämp's restaurant, bar, spa and meetings guests. The Corona Passport will be required daily from 5 PM on until further notice.

Our safety and hygiene policy

  • Our employees have been trained to secure your safety. 
  • We have increased our cleaning efforts. All contact surfaces such as door handles, payment terminals, reception desks and elevator buttons are being disinfected with antibacterial detergents frequently.
  • We pay attention to hand hygiene and we also encourage our guests to do so. You will find hand sanitizers in the public areas of our hotel, at the service counters and in the toilet facilities.
  • We highly recommend card payment instead of cash.
  • To further ensure your safety, it is important for us to know who our guests are. For this purpose, we may ask you more questions than usual before your visit and thank you in advance for your understanding if this should cause any inconvenience to you.
  • We want to protect the health of our guests and team members and ask you not to visit our hotels and restaurants if you experience any kind of flu symptoms, even the mildest.

Safe Rooms

  • Your room is your room only. Our staff follows strict instructions to keep it clean and safe.
  • We have increased cleaning and hygiene measures in our rooms. We effectively disinfect room contact surfaces such as door handles, light buttons, levels and remote controls with antibacterial detergents.
  • Upon check-in, we will inform you of any exceptional arrangements as well as peak hours in each outlet.
  • We recommend that only members of the same family take the same lift. 
  • We avoid visiting your room while you are inside.

Safe Food

  • The restaurant staff directs guests to tables in order to prevent queuing and unnecessary gatherings.
  • The restaurant has table service. If you prefer to dine in your room or suite, Kämp room service is available 24 hours a day.
  • We take care of safety distances by reducing customer seats in our restaurant facilities in accordance with authority recommendations. 
  • We clean the tables after each customer and frequently disinfect various contact surfaces such as door handles, payment terminals, children's high chairs etc.
  • We encourage everyone to use good hand hygiene and using hand disinfectant before arriving into the restaurant - you will find hand disinfectant near the restaurant entrance.
  • Outside of restaurant opening hours, food can be ordered from Kämp Takeaway. Orders can be picked up either at the hotel reception or through home delivery.
  • We closely follow the recommendations and restrictions. These may also affect the opening hours of our restaurants. Please always check our current opening hours from the restaurant website.
  • In addition to department-specific guidelines, Hotel Kämp’s general safety practices are in use.

Safe Meeting 

  • Existing restrictions may affect the arrangement of events and catering. Contact our sales department for more information on current restrictions.
  • We strictly follow the official guidelines on safety rules and respect the safe number of guests so that you can meet and celebrate safely on our premises.
  • In addition to department-specific guidelines, Hotel Kämp’s general safety practices are in use.

Safe Spa

  • Kämp Spa is open daily, bookings for massage and spa treatments are available. The saunas and gym area are open for both hotel guests and spa visitors.
  • The gym is open for hotel guests 24/7. Please use your hotel key to enter the gym.
  • Please note that the age limit for Kämp Spa saunas and gym is 16.
  • We have increased cleaning and hygiene actions in all areas; we disinfect contact surfaces such as door handles, elevator buttons, changing room surfaces, gym equipment, reception desk and payment terminals.
  • We emphasize hand hygiene even more than normal and encourage our guests to do so too. You can find disinfectant both near the spa and gym entrance and in the changing rooms and the gym.
  • We recommend using card payment instead of cash.
  • We remind our guests kindly to maintain social distance from other guests.
  • If the spa area is crowded, please wait in the peacefulness of your room and arrive again in about 30 minutes.
  • Please use a clean towel around you when sauna bathing.
  • To ensure the safety of our guests and employees, we kindly remind you to arrive to Kämp Spa only when feeling healthy.

General Guidelines

  • Wash hands carefully.
  • Avoid unnecessary physical contact.
  • Avoid touching the eyes, mouth and nose.
  • Cough and sneeze into your sleeve.